--- title: Terms and conditions for wrong fuel drain work | Fuel Fixer. url: https://fuelfixer.scot/terms/ focus: terms and conditions for wrong fuel drain work phone: 01295 380724 area: Scotland updated: 2026-08-10 --- # Terms and conditions **Short answer** Fuel Fixer Scotland is the Scottish arm of Fuel Fixer Ltd, Fairway House, Portland Road, East Grinstead, RH19 4ET, company number 08520551. The full terms and conditions that govern every booking made through this site are published on the Fuel Fixer website and apply in full to work booked on 01295 380724. [Call 01295 380724 — 24/7, all of Scotland](tel:+441295380724) **Scottish-owned** Scottish-owned and Scottish-run, working every council area from the Borders to Shetland. Part of Fuel Fixer Ltd. ## Terms and conditions for wrong fuel drain work: who you are contracting with Trading name | Fuel Fixer Scotland | Legal entity | Fuel Fixer Ltd | Registered office | Fairway House, Portland Road, East Grinstead, RH19 4ET | Company number | 08520551 | Area served | Scotland — all 32 council areas | Waste regulator | SEPA | Helpline | 01295 380724 — 24 hours, 7 days | Trademark | Fuel Fixer™ is a registered trademark | Calls | Calls may be recorded for quality and training purposes | ## Full terms and conditions The complete, current terms and conditions is maintained on the Fuel Fixer website and applies to every job booked through Fuel Fixer Scotland: [Terms and conditions — Fuel Fixer](https://www.fuelfixer.co.uk/terms-and-conditions/). Quotes given on the phone are confirmed before a technician travels; vehicles over 3.5 tonnes are quoted separately. ## Raising a query Call 01295 380724 or write to Fuel Fixer Ltd at Fairway House, Portland Road, East Grinstead, RH19 4ET. The published [complaints procedure](https://www.fuelfixer.co.uk/complaints-procedure/) sets out timescales and escalation. ## How a booking works Every job starts with a phone call to 01295 380724. The operator confirms the vehicle, the fuels involved, whether the engine was started and your location, then quotes a price. Nothing is charged and no technician travels until you accept that price. Because the work is carried out at the roadside, on a forecourt, at your home or at your workplace rather than in a garage, the technician needs safe, legal access to the vehicle and the keys. If the vehicle sits on private land, the landowner’s permission is your responsibility. For island and remote Highland jobs the arrival window is given as a sailing or a travel time and the quoted price already includes that travel. ## What is included in the price The quoted price covers attendance, the drain of the contaminated fuel, a flush of the fuel lines, a nominal amount of clean fuel to get the vehicle running, a start-and-check, and the removal of the contaminated fuel for compliant disposal. Fuel-system parts, filters, injectors and any recovery to a garage are quoted separately if the vehicle was driven far enough to need them. Vehicles over 3.5 tonnes, plant, agricultural machinery and boats are quoted per job. ## Waste fuel and the environment The fuel drained from your vehicle or uplifted from your tank is a controlled waste. In Scotland this is regulated by the Scottish Environment Protection Agency ([SEPA](https://www.sepa.org.uk/)) rather than the Environment Agency. The waste leaves the site with the technician, a waste transfer note is issued on site, and the fuel is processed for recycling through licensed channels. Duty-of-care documentation is available on request. Fuel Fixer Ltd operates to ISO 9001 and ISO 14001 and holds waste-carrier registration. ## Data we hold To attend a job we take your name, phone number, location and vehicle details, and we keep a record of the work carried out. Calls may be recorded for quality and training purposes. Analytics on this site are collected through Google Tag Manager and Google Analytics 4 in aggregate. You can ask for a copy of the data held about you, or ask for it to be deleted, by calling 01295 380724 or writing to the registered office above; the full detail is in the Fuel Fixer privacy policy. ## Common questions **Who am I contracting with when I call 01295 380724?** Fuel Fixer Scotland is the Scottish arm of Fuel Fixer Ltd, registered at Fairway House, Portland Road, East Grinstead, RH19 4ET, company number 08520551. Your contract is with Fuel Fixer Ltd. **Is the price fixed before the technician travels?** Yes. The operator quotes on the phone once they know the vehicle, the fuels involved and whether the engine was started. Nothing is charged until you accept that price, and island and Highland travel is already inside the figure. **What happens to the contaminated fuel?** It is a controlled waste regulated in Scotland by SEPA. It leaves with the technician under a waste transfer note issued on site and is processed for recycling through licensed channels. **How do I make a complaint?** Call 01295 380724 or write to Fuel Fixer Ltd at Fairway House, Portland Road, East Grinstead, RH19 4ET. The published complaints procedure sets out timescales and escalation. **What data do you keep about me?** Your name, phone number, location, vehicle details and a record of the work carried out. Calls may be recorded for quality and training. You can request a copy or deletion by calling 01295 380724. ### Legal [Terms and conditions](/terms/)[Privacy policy](/privacy/)[Complaints](/complaints/)[About](/about/)[Editorial standards](/editorial/) ### Services [Wrong fuel](/wrong-fuel/)[Petrol in a diesel car](/petrol-in-diesel/)[Diesel in a petrol car](/diesel-in-petrol/)[AdBlue in the diesel tank](/adblue-in-diesel-tank/)[Unleaded in diesel](/unleaded-in-diesel/)[Red diesel in the tank](/red-diesel-in-tank/)[Contaminated fuel](/contaminated-fuel/)[Mobile fuel drain](/mobile-fuel-drain/)[Fuel doctor](/fuel-doctor/)[Misfuelling](/misfuel/)[Wrong fuel symptoms](/wrong-fuel-symptoms/)[Wrong fuel drain cost](/wrong-fuel-cost/)[Wrong fuel engine damage](/wrong-fuel-damage/)[Wrong fuel in a van](/wrong-fuel-in-a-van/)[Wrong fuel in a boat](/wrong-fuel-in-a-boat/)[Fuel collection](/fuel-collection/)[Contaminated fuel collection](/contaminated-fuel-collection/)[Fuel disposal](/fuel-disposal/)[Heating oil collection](/heating-oil-collection/)[Heating oil disposal](/heating-oil-disposal/)[Kerosene collection](/kerosene-collection/)[Kerosene disposal](/kerosene-disposal/)[Agricultural fuel collection](/agricultural-fuel-collection/)[Commercial fuel uplift](/commercial-fuel-uplift/) [Call 01295 380724 — 24/7, all of Scotland](tel:+441295380724) ### One operator, four sites Fuel Fixer Scotland is the Scottish arm of Fuel Fixer Ltd. The same technicians, the same equipment and the same helpline sit behind all four sites — they differ only in where and how people search. - [**Fuel Fixer** The operating company. Fleet, commercial contracts and UK-wide cover.](https://www.fuelfixer.co.uk/) - [**Misfuel Doctor** Diagnosis-led guidance on what wrong fuel does to an engine.](https://mis-fueldoctor.co.uk/) - [**Wrong Fuel** The emergency service, England and Wales.](https://wrongfuel.co.uk/) - [**Fuel Fixer Scotland** This site. Every council area, town, island and village in Scotland.](/) Background reading: [HMRC rebated fuel guidance](https://www.gov.uk/guidance/fuel-duty-rebated-fuel). Operated by [Fuel Fixer](https://www.fuelfixer.co.uk/). For what wrong fuel does to an engine, see [Misfuel Doctor](https://mis-fueldoctor.co.uk/); south of the border, see [Wrong Fuel](https://wrongfuel.co.uk/).